The federal government has approved commercial products to operate on a defense cloud, marking the first time industry online offerings with this level of security are accessible to the military via such an environment. The accreditation, which took approximately two years, means that military organizations can route sensitive data through online software products. As more clients migrate to the cloud and employ the technology, the cost of use will drop. This creates a benefit for anyone wishing to take advantage of the offerings, which include a suite of products designed to enhance communications across Web, social and contact center touch points. RightNow Technologies achieved its DOD [Defense Department] Information Assurance Certification and Accreditation Process (DIACAP) earlier this year and has deployed its services in the Defense Information Systems Agency (DISA) cloud. The DISA cloud is a private cloud for Defense Department personnel and support contractors.

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